Privacy Policy

This privacy policy explains how Energy Buyers Network use any personal information we collect about you when you contact us about our services.

Who are we

  • Energy Buyers Network
  • Ground Floor, 5 Charlotte Square, Newcastle Upon Tyne, NE1 4XF
  • Telephone: 0191 261 0760

Information we collect from you

We supply a form on our website for contacting us. This generally includes asking you for information such as your name, email, telephone and how we can help you. You may also contact us by telephone or email and provide your contact details and personal information. Should you wish to engage our services then we will ask for further information in order to quote for and manage your contract with us including name, email, telephone, address, company name and for a personal energy contract we will also ask for your date of birth

We have a newsletter signup form where you can sign up to receive regular announcements from Energy Buyers Network (using MailChimp) and you will opt-in to receive this.

We automatically collect technical information from your website visit including your IP address, browser, operating system, pages you visit (Google Analytics). These do not contain personal information.

What we do with that information

We collect information about you in order to find the best energy packages for your business and to help us manage your account with us. It will be necessary for us to share your information with our chosen energy supplier list in order to provide the best energy packages available.

Energy Buyers Network will not share your information for marketing or data collection purposes with any third party.

How we receive and store this information

We receive your enquiry from our website in an email which is handled by our website provider – wayfresh. More information on how they handle their data can be found on their website at: https://www.wayfresh.co.uk/privacy-policy/

We also receive your information when you directly email us, telephone us, or give us your details in person. We will store information you provide us such as name, email, telephone, address, company name and for a personal energy contract we will also ask for your date of birth. This information is stored in our secure in-house CRM system and also printed and stored in our secure filing system.

If you choose not to become a customer, then we will ask for your consent to retain your data until your next renewal date when we will contact you regarding your energy contract. If you do not consent, then we will remove your information from our CRM.

If you do become a customer then we will ask you to complete a direct debit mandate and again this is stored with your information in our secure filing system.

We will store your contact details on paper in our secure filing cabinets or digitally on our own CRM system. We keep this information so long as you are our customer and can remove it at your request.

Technical information is collected, stored and reported on using Google Analytics.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. We do this periodically via our MailChimp newsletter account. If you choose to unsubscribe from the newsletter there is a link to do so anytime. You will only be included on the newsletter mailing list if you have given your consent.

Our website

We use Google Analytics to collect, store and report on technical information from our website www.energybuyersnetwork.com. This does not include personal information but is used by us to improve and monitor our website and web marketing.

Customer requests

If you are a Energy Buyers Network customer you may request to see what information we hold relating to you, free of charge. We can also amend or delete this data on your request. 

Third parties

We will never sell or exchange mailing lists of customer information.

However some of our suppliers will have temporary access to your information and we use them to help our service. We only use suppliers who follow GDPR guidelines themselves and are as follows:

Energy suppliers - In order to provide the best possible energy quotations and service we will need to share your information will our carefully selected list of energy suppliers. A full list can be supplied on request.

Way Fresh (UK) – www.wayfresh.co.uk - Supply and manage our website and provide our booking form which sends bookings to us by email.

Google Analytics (USA) - analytics.google.com - Collects anonymous technical data from website visitors and shows us reports of page views, unique visitors, referrals to help improve our service.

Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Cookies

Our website uses "cookies" to track visitors on our website to help us better understand how they use it. These cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors. Please note that you are free to refuse cookies. .

For more information on deleting or controlling cookies we recommend www.AboutCookies.org.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Visitors are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Visitors are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by filling in our contact form.